Employment & Internships
Join the creative team at the Atlas! Atlas Performing Arts Center is an equal opportunity employer. We welcome all qualified candidates to apply.
Development Manager – please see description to the left
Patron Services Associate
Individual will report to the Atlas Performing Arts Center Director of Development
Develop, oversee and manage all aspects of grant portfolio management, database management, research, and donor development initiatives in conjunction with Director of Development and staff to support organizational and financial goals and to build relationships that create positive and memorable impressions about the organization with all current and prospective donors and funders.
Write all foundation and government grant proposals, reports and correspondence. Track grants, develop internal reporting systems, maintain historical records, work with staff to ensure each project or program is meeting proposal conditions and expectations.
- Oversee and manage all correspondence to individuals, institutional and government donors and prospects and coordinate follow-up activities.
- Monitor, manage and achieve grants income fundraising goals in conjunction with Director of Development and oversee and manage annual proposal and report schedule.
- Research and recommend new foundation and government grant opportunities.
- Research prospects and donors and prepare briefing materials, as requested, in order to grow and maintain a major gifts and individual giving pipeline to meet organizational goals.
- Support the Director of Development, Executive Director and Board of Directors, including the Board Development Committee, as necessary in cultivating donors and prospects.
- Collaborate and help implement annual individual giving program including membership program, direct mail and online campaigns.
- Manage the donor database.
- Draft all copy and text for all development and fundraising initiatives, development programs and marketing collateral, working in conjunction with the Atlas marketing department for execution.
- Oversee and manage all support documentation, work samples and reports for all grant proposals as necessary.
- Assist in the planning, development and implementation of all fundraising and donor cultivation events.
- Support, as necessary, the Atlas Performing Arts Center annual gala in conjunction with the Director of Development and Gala Committee.
- Support the Director of Development in all his/her duties as necessary.
A minimum of 5 years experience in development, communications and/or programs in the nonprofit (nonprofit arts preferred) field with demonstrated success in cultivating and maintaining relationships with stakeholders and individual, corporate, foundation and government funders. BA in related field required an MA preferred. Candidate will have demonstrated excellence in organizational and managerial skills, ability to take initiative, manage multiple tasks simultaneously, supreme attention to detail, ability to work under deadline and tight time frames, and work both independently and as a member of a team. Experience in fundraising database (CRM database preferred). Excellent written and oral communication skills with demonstrated grant writing skills required. Candidate must have a creative and entrepreneurial spirit, and be comfortable in a crowd as well as one-on-one. Candidate must be able to work a flexible schedule on occasion (daytimes, evenings, weekends) as business needs dictate for cultivation events and initiatives.
Ability to work in fast-paced, dynamic environment. Ability to manage workload efficiently to meet fixed deadlines.
Health and dental insurance, retirement, paid vacation, holiday, personal days and sick leave
Salary: Commensurate with experience
The Atlas Performing Arts Center is an equal opportunity employer. We welcome applications from all qualified candidates. Interested candidates should submit a cover letter, resume, 3 references, salary requirements and 3 writing samples to: email@example.com.
Download the description.
Individual will report to the Atlas Performing Arts Center Director of Patron Services and Patron Services Manager
The Patron Services Associates are the first level of communication a patron has with the Atlas Performing Arts Center. The primary responsibility of the Patron Services Associate is to provide exceptional customer service to all patrons, artists and clients who attend performances and events at the Atlas. These associates primarily support the Patron Services Department by fulfilling roles in four areas: Box Office, Front of House, House Management and Cafe. Individuals are cross-trained to fulfill duties in each area. The Atlas expects all Patron Services Associates to welcome patrons to the Atlas and prepare, monitor, and care for the space with open arms.
- Greet patrons in a professional, pleasant and courteous manner
- Interact with patrons to ensure they are satisfied with their experience while at the Atlas
- Manage and maintain a clean and professional appearance of box office (not related to facilities), the welcome area in front of the box office, house manager’s office, cafe and and all areas throughout the lobby and common spaces
- Ensure patrons are directed and seated in the right theatre and are given directions throughout the facility as needed
- For detailed responsibilities for each area, please turn to the next page
Excellent customer service skills required. At least two years in a customer service role strongly preferred. Must be able to work in a fast paced, dynamic environment and be capable of multitasking. Excellent oral and written communication skills are a must. Knowledge of Microsoft Office, Google Drive and ability to work with computers and learn new software (Patron Manager and point of sale system). Strong organizational skills and ability to work independently as well as in a team environment. Ability to work well with deadlines. For cafe: ability to obtain a “ServSafe” certificate and eligible for ABRA Manager’s License (which requires Police Clearance and DC Clean Hands).
Ability to work well in close quarters, as the Box Office, Cafe, and House Manager’s office are all smaller/enclosed spaces. Must be able to work conscientiously under little to no supervision. Must be able to lift up to 25 lbs. (50 lbs. for cafe work). Patron Services associates must be available on weeknights and weekends to coincide with performance schedules. Limited weekday shifts may become available.
Benefits and Compensation:
The Patron Services Associate is a part-time, hourly position that pays $14.00/hr in alignment with DC minimum wage. Non-exempt. Retirement (Simple IRA), paid sick leave, and pre-tax transit benefit.
The Atlas Performing Arts Center is an equal opportunity employer. We welcome applications from all qualified candidates. Interested candidates should submit a cover letter, resume and 3 professional references to: firstname.lastname@example.org.
- Assist patrons, artists and clients at the Atlas Box Office who are purchasing tickets in person, over the phone, or via email
- Conduct sales transactions using Patron Manager software
- Support efforts to achieve departmental sales goals
- Process third-party and complimentary ticket requests per organizational guidelines
- Work to keep Patron Manager database clean and functional through regular de-duping and qualification
- Participate in ongoing Patron Manager training to best serve peers and patrons
- Complete daily sales reports for company-wide distribution at the end of each shift
- Secure all cash throughout each shift and complete reconciliation reports for finance department
Front of House
- Support or assist the Manager on Duty and work together with House Manager
- Assist with pre-show tasks i.e. unlocking doors, checking Lobby, bathrooms, and venues for trash, stuffing programs, preparing Assisted Listening Devices, etc.
- Assist larger houses by ushering, as needed.
- Be present in the Lobby to help greet and guide patrons throughout the facility
- Provide support for any accessibility requests, including use of courtesy wheelchair and assisted listening devices
- Liaise with box office and house manager to assess any last minute ticket needs pre-show
- Assist with post-show tasks i.e. picking up trash in the theater, recycling programs/tickets, checking Lobby/bathrooms, returning/charging Assisted Listening Devices, locking front/glass doors, etc.
- Provide additional support where necessary as determined by the Manager on Duty
- Welcome patrons into the house with a friendly, courteous demeanor
- Make sure Lobby, restrooms, and venue are clean, stocked, and presentable prior to all performances
- Complete pre-show tasks i.e. unlocking doors, checking Lobby, bathrooms, and venues for trash, stuffing programs, preparing Assisted Listening Devices, etc.
- Coordinate with the Stage Manager and Box Office before a performance through radio communication and in-person conversations
- Work with ushers and volunteers to prepare programs and stuffers for each performance
- Scan tickets at the door for all performances; ensure all patrons are seated appropriately in the house
- Assess any double-seating or ticketing issues with discretion and haste
- Create daily house report for company-wide distribution at the end of each shift
- Complete post-show tasks i.e. picking up trash in the theater, recycling programs/tickets, checking Lobby/bathrooms, returning/charging Assisted Listening Devices, locking front/glass doors, etc.
- Ensure all service areas are cleaned and fully stocked and support inventory management
- Serve cafe items in a quick and efficient manner, while providing excellent customer service
- Have a working knowledge of all available cafe items and how they should be served
- Handle cash and credit card transactions with ease and ensure the cash drawer is accurate at all times
- Ability to learn and use POS software (currently Shopify) with ease
- Ensure that the correct closing procedure is followed (i.e. everything is left clean, tidy, secure and ready for the next day)
- Complete a daily report to account for all sales and for company-wide distribution at the end of each shift
- Be familiar with ABRA (Alcoholic Beverage Regulation Administration) regulations and adhere to best practices to avoid underage alcohol consumption.