General Ticket Information

Box Office


We recommend that you arrive at least 30 minutes before a performance to avoid last minute lines at the Box Office. Large groups should allow more time before the show to distribute tickets. Late arriving patrons will be seated at the discretion of the performing company and the house manager to minimize disruption to the performers and audience.


To pick up your tickets come to the box office at 1333 H Street NE Washington, DC 20002 . Please bring a picture ID with you to pick up your tickets.

If you can’t find your ticket, just come to the Box Office, give them your name and let them know you lost your ticket. They can issue you a location pass for your seat(s). They may ask to see an ID.

Dress code

We have no official “dress code:” Come as you wish!


Cancellation Policy

Patrons who have a last-minute change of plans and cannot get to the performance may exchange their ticket for a $5 exchange fee.

In the unlikely event of a cancellation, a cancellation notice will be posted on the main page of our website. You can also check with the Box Office. Performance cancellations are rare and are usually decided late in the afternoon for an evening performance. Refunds are not offered when a performance has taken place. When a performance is canceled due to inclement weather or other reasons, alternatives will be assessed at that time regarding possible exchanges or refunds.


Atlas Box Office
1333 H Street NE
Washington, DC 20002
202.399.7993 ext. 2